At SW3 Green Energy Services, we are committed to providing the highest level of service. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and effectively.

How to Make a Complaint:

1. Initial Contact:

   • Email: info@sw3greenenergyservices.co.uk
   • Phone: 0204 538 1967
   • Address: Admiral Rodney House, 17 Church Street, Walton On Thames, KT12 2QP

2. Details to Include:

   • Your full name and contact details
   • Description of your complaint
   • Any relevant documents or photos
   • Desired resolution

3. Complaint Handling Process:

   • Acknowledgment: We will acknowledge your complaint within 2 working days.
   • Investigation: Your complaint will be investigated by a senior member of our team.
   • Resolution: We aim to resolve all complaints within 14 working days. If additional time is required, we will inform you of the expected timeline.

4. Escalation:

   • If you are not satisfied with the resolution, you can escalate the complaint to our management team for further review.
   • For unresolved complaints, you may contact the relevant industry ombudsman or regulatory body.

Feedback: We value your feedback and use it to improve our services. Please do not hesitate to share your thoughts with us.

Thank you for helping us maintain the quality of our services.